Unified Communications as a Service
Integrate communications:
Phone | PC | Mobile
Level365 provides seamless integration of your voice communications among desk, computer and mobile devices to provide solutions for your diverse teams. Our Unified Communications (UC) platform extends beyond just voice with communication services including Chat/SMS, Email to Fax, CRM Integrations and more.
In today’s fast-paced, technology-driven business environment, your voice service provider should offer more than just voice communications (making and receiving calls). Companies need a voice solution that extends, integrates and connects a variety of scenarios, including multiple offices, a mobile workforce, field employees, remote workers, call center support and more.
Level365 has been offering hosted communication services for over 10 years and provide service to over 7000 companies and clients on a daily basis and we bring this experience to the table every day for our client’s benefit. We look forward to helping you in all areas of your telephone and voice communications needs.
Check UCAAS Features
Features
Mobile App
Work where and how you want with our convenient smartphone app, DialTone by Level365, that puts your business communications in your hand. For iOS and Android.
Web Portal
The Level365 Web Portal (app.level365.com) provides users with access to all of the features of our UC platform via an easy to use website that is specific to the user.
Chat/SMS
Chat with your teammates and send text to clients from within the Level365 Web portal from your business phone number and maintain your professional identity with business contacts as you communicate.
Cloud Faxing
Our cloud faxing solution allows you to send and receive faxes from multiple sources while eliminating the need for dedicated and expensive phone lines.
Collaboration
Includes Video Conferencing, File Sharing, Screen Sharing, and Chat available through our MVP and in your browser, Delivered over WebRTC.
Analytics
Gain insight into call performance with a wide range of detailed reporting available via our Level365 Web Portal. Get better understanding in to user performance.
Cloud Technology
UCaaS provide lower TCO and support by providing services using cloud resources. All features functionality and upgrades included with subscription.
Call Center
Next generation contact center features enable agents to be more effective on the phone. A feature-rich solution for complete customer engagement.
Integrations
Connect your phone system with more than 40 CRMs and Help Desk application options in a matter of minutes; gain in access to a full sales and automation platform for your team.
benefits
Integration + Information + Flexibility + Mobility
The Level365 UC platform integrates your desk phone with your PC and mobile devices. UC features extend beyond voice with VM-to-email, Cloud/Desktop Faxing, Chat/SMS, Analytics & Reporting, Real-time Presence, CRM Integrations, Video Conferencing, Soft phone applications and more.
It’s all about giving you flexibility and control to manage your work in a way that works best for you no matter where you are.
Integrations with other Platforms
Connect your phone system with more than 40 CRMs, ERPs and Help Desk applications including Salesforce, SAP, Oracle, Netsuite, Microsoft Dynamics, Zendesk and more!
Gain access to a full sales automation platform and seamlessly capture prospect and customer interactions. Plus, work more efficiently by unlocking instant click to dial, automatic call logging, caller info screen-pops and advanced call analytics that tie into many CRMs.
Phones powered by the cloud and our UC platform
We offer the latest handsets from Yealink and Polycom.
Level365 service includes all of the standard business phone features you would expect, but that is just the beginning; our UC solution extends to seamlessly integrate communications through your computer and mobile device for maximum control, information and flexibility.
Our service includes simple pricing and all the
features you would expect including
unlimited local and long distance.
Unified communications, truly unified
Take your business communications to the next level with an
advanced UC platform featuring on-demand information, mobility and flexibility
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Service that is both functional and reliable with more features, control and lower overall TCO. Features, functionality and upgrades included with service.
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Work wherever and however you want. Your productivity is not bound by time in the office. Don’t be stuck at your desk, take business wherever you go with our Web Portal & Mobile app.
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All the tools you need to improve your business communications both inside and out of the office.
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Customized solutions to support your unique business and diverse teams. Users can personalize their communications through our Web Portal and Mobile app.
The Indians were not only looking for a phone system that would make us more efficient and provide better service to our fans, we were looking for a partner to help us accomplish these things. We found that Level365 delivered on both these things and more.
~ Matt Guay, Assistant General Manager Ticket & Operations | Indianapolis Indians
Level365 steps up to the plate with Unified Communications as a Service (UCaaS) solution for the Indianapolis Indians
I have been impressed by the service and support we have received from Level365. We recently made some changes to our service that involved restructuring our entire account. Everything was completed more quickly and accurately than I could have imagined.
In addition to the excellent service, I also appreciate the mobile app, DialTone by Level365. I can check voicemail with a push of a button on their app without having to dial into my office extension. I can also make and receive calls using my office phone number from my mobile phone. Both features save time and allow me to be productive when I’m away from the office.
~ Drew Stutsman, Assistant General Manager | JLL
Level365 Support & Mobile workforce tools
We appreciated the help of Sequel Motion and Level 365 to have The Hardie Group up and running in a short amount of time. As you know, a business without the ability to communicate with clients will experience a loss of business in a short amount of time. We felt very comforted to know that Sequel Motion and Level 365 were right there to solve our communication problems after experiencing the tornado of Nov. 17th in Kokomo, IN. We have just returned to our original office on March 17th, exactly 4 months to the day of the tornado and will always be appreciative of their help.
~ Kevin and Nancy Hardie | The Hardie Group
Level365 + Sequel Motion Provide IT Disaster Recovery Solutions to Kokomo Businesses
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simple pricing & great features
Customized service, no long-term contracts and ongoing support included!
VIRTUAL
$20/ mo- # of Phones (Seats): 5+
- - Virtual business number used for Mobile App and Web Portal calling without Desk Phone service.
- Voicemail
- Voicemail-to-Email
- Caller ID, Call Waiting, Call Forward, Call Park/Hold, Call Transfer, 3-Way Calling
- Web Portal for Unified Communications (UC)
- Mobile app for Unified Communications (UC)
Enterprise
$28/ mo- # of Phones (Seats): 20+
- Unlimited Calling
- Presence, Chat and SMS
- Apps for Android and iOs
- HD Calling
- Visual VM and Transcription
- Click-to-Dial
- Auto Attendant
- Call Analytics
- Web Receptionist Console
- Add-on options: Call Queue for Call Center, Call Recording & 3rd Party Integrations (Salesforce, ZenDesk and 40+ software integration options)
Small Business
$35/ mo- # of Phones (Seats): 1-19
- Unlimited Calling
- Presence, Chat and SMS
- Apps for Android and iOs
- HD Calling
- Visual VM and Transcription
- Click-to-Dial
- Auto Attendant
- Call Analytics
- Web Receptionist Console
- Add-on options: Call Queue for Call Center, Call Recording & 3rd Party Integrations (Salesforce, ZenDesk and 40+ software integration options)
VIRTUAL
$20/ mo- # of Phones (Seats): 5+
- - Virtual business number used for Mobile App and Web Portal calling without Desk Phone service.
- Voicemail
- Voicemail-to-Email
- Caller ID, Call Waiting, Call Forward, Call Park/Hold, Call Transfer, 3-Way Calling
- Web Portal for Unified Communications (UC)
- Mobile app for Unified Communications (UC)
Enterprise
$28/ mo- # of Phones (Seats): 20+
- Unlimited Calling
- Presence, Chat and SMS
- Apps for Android and iOs
- HD Calling
- Visual VM and Transcription
- Click-to-Dial
- Auto Attendant
- Call Analytics
- Web Receptionist Console
- Add-on options: Call Queue for Call Center, Call Recording & 3rd Party Integrations (Salesforce, ZenDesk and 40+ software integration options)
Small Business
$35/ mo- # of Phones (Seats): 1-19
- Unlimited Calling
- Presence, Chat and SMS
- Apps for Android and iOs
- HD Calling
- Visual VM and Transcription
- Click-to-Dial
- Auto Attendant
- Call Analytics
- Web Receptionist Console
- Add-on options: Call Queue for Call Center, Call Recording & 3rd Party Integrations (Salesforce, ZenDesk and 40+ software integration options)
FAQ
What does UC stand for?
UC stands for Unified Communications. Unified Communications (UC) refers to the integration of communication tools that help people exchange ideas and do their jobs more effectively.
Do We Have to Pay for Upgrades?
The Level365 UCaaS platform and application delivers instant scalability and continuous improvement included with your monthly subscription. Maintenance and upgrades are included, unlike traditional premise-based solutions. All new features released for your subscription level will be included in our quarterly enhancement and maintenance releases.
What is Unified Communications as a Service (UCaaS)
Unified Communications takes your base voice communications and features and combine it with other digital communications such as messaging, video, and conferencing, and extends them across the enterprise to work with your existing systems. Your communications systems become integrated stacks of previously cut off silos of different methods of communication platforms, eg, SMS, Office Desktop, Mobile, conference and video and brings them under one system.
read moreHow Long Are Your Contracts?
Unlike traditional carriers and providers, our UC service is provided on a monthly basis and can grow (or shrink) based on your communication needs. We have to earn your business every single month and can’t hide behind long-term contracts to ensure our highly rated client satisfaction.
Is there Special Equipment required to get Level365 UCaaS?
Our service works with a wide range of phones from different manufacturers. We are an authorized service provider for Yealink but also support Polycom and Cisco IP phones for use with our service. We can supply the right UC desk client for your specific business needs. The Level365 UC platform is built to work the way you do. In addition to IP desk clients, our web app, iOS app, and Android app all provide access to our UCaaS platform.
read moreReady to Get Started?
Have questions? Contact us for more information.
Latest Blog Articles view all
Voice Mail Speech to Text Transcription Now Available
Have you received a voice mail message but may not be in a convenient place to listen? Level365 now offers voice mail transcription powered by Google Cloud Speech-to-Text. This feature will transcribe up to a one minute long voice mail message into readable text which can be viewed in your Level365 web app (https://app.level365.com) or can be sent in an email with the attached voice recording. The new and improved Cloud Speech-to-Text engine promises significantly improved voice recognition performance. Google has been among the leaders of this voice development and one of the main reasons we chose to use their engine. During a beta rollout of this service, we used a transcription engine from a popular vendor that is used by some of the largest communication providers but we were disappointed by the accuracy. So our technical staff began testing of other alternatives and Google Cloud Speech-to-Text was the clear winner!
Level365 Partners with Lacy School of Business
Level365 is pleased to announce that it is working with the Lacy School of Business at Butler University in the Spring of 2019 on research designed to conduct a market study project on the trends and requirements of modern business communications. The project will also help Level365 understand the business needs of our clients and to help us provide better overall service. Results will be published on the Level365 website.
Read below for more information about the Lacy School of Business and this consulting project.
How does Level365's price compare to other providers? The short answer is that it is complicated and difficult to compare service among different providers. Almost every provider offers different packages that include a slightly different mix of services so it can be difficult to get to a true “apples-to-apples” pricing comparison.