Upgrading your business communication system can sometimes seem unnecessary or like a waste of energy. However, if your business communication system isn’t working for you, your business is suffering— whether you think so or not. With a bad business communication system, your employees may not be able to communicate with each other very well. This can squash productive collaboration. Also, it may be hard for customers to easily reach you, or for you to easily reach customers. Not only that, but a new business communication system may be able to add features and functionalities that will give you an edge against competitors. These features can truly streamline both your internal and external communication. Here are four reasons why you should upgrade your business communication system.
Below are 4 Reasons to Upgrade Your Business Communication System:
1. A More Open Culture
Having an upgraded business communication system will allow employees in your organization to more freely communicate with each other. Not only that but also with customers. The ease of communication means it happens more often. Thus, you create a communicative and open culture in your company, which fosters innovation and collaboration. Additionally, having this open culture in your company means everyone is on the same wavelength about the business, its goals, and everyone’s role in those goals— which is the first step to being on your way to achieving them.
Some providers, including Level365, offer a Unified Communication as a Service (UCaaS) platform that offers features such as presence, real-time analytics information, CRM Integrations, Chat, SMS, Cloud Faxing, and Video Collaboration. All of these tools allow mobility, flexibility, and connectivity that lead to increased productivity.
➡️ Learn more about UCaaS now with our “Ultimate Guide to Unified Communications“.
2. Foster Collaboration
Another benefit of upgrading your business communication system is that it fosters collaboration. As they say, teamwork makes the dream work. Giving employees an even better avenue to work with others, bounce ideas off of each other and play to one another’s strengths is a great way to really increase your organization’s productivity.
3. Increase Employee Productivity
Studies have shown that successful communication in the workplace leads to productivity improvements of about 25%. By allowing employees to feel engaged with their work and connect with their co-workers, they become more productive. Upgrading your business communication system allows employees to feel engaged in their work and in the organization, and therefore be more productive.
4. Better Support Your Customers
At the end of the day, all of this boils down to the fact that an upgraded business communication system is better for your customers. While your communication system helps employees reach each other, it is also how your customers reach you. So, you want to make sure they can easily and effectively communicate with you. Then, you can provide the best service possible. When your organization is more productive, it just helps your customers.
So how can you upgrade your business communication system? It can be daunting to begin looking into your options. Check out our Guide to Upgrading Your Business Communications to help you decide what kind of solution may be best for your organization. To read more about why UCaaS might be a solution for you, check out our UCaaS Guide.
Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers, and mobile devices to support remote teams and provide flexibility for on-campus staff. The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, CRM Integrations, and more.