About Us

About Us

Level365 is a provider of hosted Unified Communication as a Service (UCaaS) and provides services to small to medium enterprises with between 5-200 employees. The company was established in 2009 as a cloud service provider offering voice, internet access, and hosted web applications. In 2015, we upgraded our voice platform to a full unified communications platform which enabled us to deliver full UC services to business hosted within the cloud.

Our management team has over 40 years of combined experience in enterprise IT, carrier voice services and commercial broadband services. We bring this experience to the table everyday for our client’s benefit. We look forward to helping you in all areas of your business voice and unified communications needs.

Meet Our Team

James Johnston


James Johnston is the President and Founder of Level365. He is responsible for the strategic direction and the day-to-day operations of the company. Jim brings over 20 years of experience in early stage start-ups both in capital investment and adviser roles as well as part of the executive team in IT, Wireless and Internet sectors. He was the founder of NetSolutions, a regional commercial ISP and successfully led the growth and eventual acquisition by a Regional Bell Operating Company.

Sean Cheesman


Sean Cheeseman is the founder and chief technologist of Level365. He is responsible for the architecture, design, and development of the network and managed services platform. He transforms the strategy and business objectives of Level365 into technology and oversees the technical staff of the company. He is focused on the technology needed to service clients and maintaining those services. He has over 20 years in IT, enterprise network architecture, and consulting.

Tom Burdick


Tom Burdick is the Chief Operating Officer of Level365. He has more than 12 years of experience in senior level sales and business development positions in leading telecommunications and service provider organizations. His previous roles spanned client acquisitions and channel management. He is responsible for the strategic direction of the sales team and driving direct and indirect sale channel activity. Tom holds a B.S. from Butler University and an M.B.A. from the I.U. Kelley School of Business.

Latest Blog Articles view all

Sound Masking for the Modern Office

When looking for corporate office space to accommodate our growing team a few years back, we knew we wanted something with character and an open floor plan that fostered collaboration and interaction between the different departments. When we came across a building located in the Fort Benjamin Harrison District in Indianapolis, Indiana which encompasses the decommissioned U.S. Army base of the same name, we knew we had found our home.

29 March 2019 @ 14:26 0 comments

The Key Differences Between UCaaS & Onsite Phone Systems

There are vast differences between business communications platforms today compared to just a few years ago thanks to technology, the internet, and the cloud.  Before diving into these differences, it helps to first provide a little historical context.

27 March 2019 @ 16:22 0 comments

Voice Mail Speech to Text Transcription Now Available

Have you received a voice mail message but may not be in a convenient place to listen? Level365 now offers voice mail transcription powered by Google Cloud Speech-to-Text. This feature will transcribe up to a one minute long voice mail message into readable text which can be viewed in your Level365 web app (https://app.level365.com) or can be sent in an email with the attached voice recording.

13 March 2019 @ 20:02 0 comments

Get a Hassle-Free Quote on Level365 UCaaS

Please fill the contact form and our team will reach out to you to arrange a time that is convenient for you to discuss your needs and requirements.