What is Unified Communications?
Unified Communications (UC) is the integration of enterprise communication services via a common platform that improves, enhances and facilitates better overall connectivity, information and end-to-end solutions. UC service enable users to manage their communications from one platform rather than separately.
What is the value of Unified Communications?
The value of UC is improved productivity through connectivity, real-time information, collaboration, flexibility and mobility. The need for UC is being driven by businesses who need more than just business phone service. While there is still the need for calling, UC offers a platform that integrates other communications along with voice.
What are some examples of Unified Communications?
Examples of UC include the ability to make and receive calls from your office phone number from either your computer or mobile device for a unified experience no matter what device you’re using. Non-voice examples include text or chat, cloud faxing and integrated messaging including voicemail-to-email.
WHAT ARE THE MOST POPULAR UNIFIED COMMUNICATIONS BENEFITS?
Mobility
Work anytime, anywhere. You are no longer tied to the office for voice calls or other UC platform functionality. Support your field workforce with communication tools that increase productivity. Provide flexible options for onsite staff to work remotely from time-to-time.
Features that support Mobility:
-
Mobile App (DialTone by Level365 for iOS and Android devices)
- Make & receive calls from your business phone number using your mobile device to keep your professional identity.
- Check Voicemail remotely with a press of a button. No more calling and entering a PIN.
- View Voicemail Transcription
- View Call History including missed calls
- One-touch callback dialing from VM or Call History
-
Web Portal
- Make & receive calls from your PC using your business phone number.
- Check Voicemail
- View Voicemail Transcription
- Manage Voicemail – delete, download or forward
- Click-to-Dial
-
Find Me / Follow Me
- Have your calls ring to your mobile phone.
-
Simultaneous Ring
- Your phone can ring multiple devices at the same time.
Flexibility
No need to buy and maintain a separate phone systems. Connect multiple business locations under a single UC platform rather than having a separate phone system at each location. Allows for some centralization and efficiency. Calls can easily be transferred between office location.
Features that support Mobility:
-
Auto Attendant
- Directs callers to departments and extensions quickly.
-
Call Groups
- Calls can be forwarded to a group of extensions that ring simultaneously. Good for sales and support teams
-
Call Queues
- Call Center type of functionality including reporting and metrics.
-
Direct Dial numbers
- Ability to reach users by directly dialing their number rather than going through an attendant.
Scalability
No system capacity issues. Expand as you grow without adding expensive equipment or maintenance costs. We host your phone system in the cloud and maintain the equipment so you can worry about your business and not your phone system.
Features that support Mobility:
-
Month-to-Month service
- You can expand (or contract) as your business ebbs and flows without worry about long-term contracts.
-
Hosted Service
- You are not dependent on equipment to add more users. Traditional phone systems must be upgraded in multiples of 4 so adding one more employee can be costly if you have reached your capacity. Host Voice allows new phones to be added increments of one. Your only equipment expense as you grow is purchasing additional handsets.
-
No Maintenance
- We provide the upgrades and maintenance so you can focus on your business not your phone system.
Connectivity
Ability to connect and integrate with CRMs, Help Desk applications and ERP systems. Gain access to a full sales and automation platform to improve your team’s productivity.
Features that support Mobility:
-
CRM Integrations
- Connect your phone systems with more than 40 different business system options. Gain access to a full sales and automation platform for your team.
-
SMS/Chat
- Chat with your teammates and text clients from within the Level365 Web Portal from your business phone number. Maintain your professional identity as you communicate.
-
Web Phone Client
- Allows users to make and receive calls using their business phone number from their computer or mobile device allowing them to stay connected even when they are in the field or working remotely.
Affordability
Month-to-month service with no long-term contracts. We earn your business every month and if we don’t there are no strings attached. Low upfront costs that are typically 10-20% of traditional phone system since there is no onsite switching equipment to purchase. Simple and predictable monthly pricing. Lowered overall TCO and no maintenance costs.
Features that support Mobility:
-
Month-to-Month service
- You can expand (or contract) as your business ebbs and flows without worry about long-term contracts or early termination fees.
-
Lower Capital Expenses
- Unlike onsite phone systems, there is no equipment to buy, install and maintain onsite, besides your desk phones. You can save thousands of dollars in upfront costs compared to other providers.
-
Ongoing Support
- Our service includes award-winning, U.S. based technical customer support before, during, and after the sale.
-
Predictable Pricing
- At Level365, we like simple, all-inclusive, and predictable pricing so our service includes all taxes and fees.
