Are you unable to support your growing, diverse, and remote teams with your existing business phone system? Do you lack features that would help improve your communications such as being able to make calls from your work number using your computer or cell phone? Are you locked into a long-term contract with poor support from your provider? Are you tired of paying maintenance and upgrade fees for onsite phone equipment? If you answered “yes” to any of these questions then now is the time to find better business phone service on your terms.
The Old Way: On Their Terms
Business phone service has changed a lot over the last few years. In the past, business phone service and systems seemed to be all about your provider and less about what you, the customer, actually needed. There was little competition and usually, the only choice was the incumbent local telecommunications company. Additionally, there was expensive upfront equipment to purchase. When your business grew and you wanted to add more users, then you had to buy more equipment. All of this gives your IT department one more thing to worry about. For those IT Departments without resources or adequate knowledge, even simple phone changes meant calling, scheduling, and paying for an onsite phone technician. In addition, there were long-term contacts and customer support was often lacking.
The New Way: On Your Terms
Thanks to the internet, technology, and the cloud there is a new way to get better business phone service. It’s better technology that gives customers a better way to do
UCaaS vs Onsite Phone Systems
|Traditional Phone Systems||UCaaS|
|Onsite Switching Equipment||Yes, and you have to pay for the equipment||No, it is hosted, managed, and updated by your provider meaning little to no upfront cost for you!|
|Long-Term Contracts||Yes, they are often required||No, not required|
|Simple Pricing||No, there are expensive upfront costs, many recurring fees and costs, and you pay for all maintenance and service.||Yes, there are little to no upfront costs and no hidden fees. The price you see is what you pay!|
|Customer Support||Support is often managed by your IT staff or outsourced to a phone technician who will charge you expensive rates to make any changes.||Service and support are included as a part of your monthly service. Your provider will have an experienced support staff dedicated to helping you make the changes and fixes you need at no extra cost.|
|Features||Features are often limited to your desk phone. New features require purchasing new equipment.||UC functionality through a web portal or mobile app allows you full use of your desk phone from almost anywhere.|
|Ongoing Maintenance||You are responsible for expenses related to ongoing maintenance. You also often pay yearly maintenance fees as well.||Maintenance is the responsibility of your provider. The whole system is managed by them at no cost to you. Simple changes can be made online via a web portal or by contacting the support team.|
A huge advantage of UCaaS over traditional business phone systems is the lower upfront costs. Since UCaaS is typically cloud-hosted, the customer doesn’t have to purchase expensive onsite phone switching equipment. In addition, UCaaS provides service with no maintenance or upgrade fees. Your provider does all the management, maintenance, and upgrades as a part of the service you receive. With onsite phone systems, it is often time-consuming and costly to upgrade, maintain, or make any changes to your system. UCaaS, though, will save you time, money, and stress.
Overall, UCaaS is a better way to connect, integrate, and improve your company’s overall communications. Even better, it costs a lot less than traditional onsite phone systems and service. It provides a way to get better phone service with more features and less upfront cost. It’s time for business phone service on your terms. Ready to try it out? You can request a quote for our service!
About Level365:Level365 offers a complete Unified Communications as a Service (UCaaS) solution with