CALL CENTER AS A SERVICE SOLUTION
We provide all the essential tools you need to run your Call Center effectively. With our Unified Communications as a Service (UCaaS) platform, your Call Center or Support Team will have the information, connectivity, features, and flexibility to work efficiently and support your clients.
Our solution includes automated call distribution, monitoring, customized routing, call queues, ring groups, and more. Supervisors have a simple, integrated real-time view with automated and customized reporting through the Web App. On top of these solutions, users can access additional tools like Call Recording and CRM Integrations.
AUTO ATTENDANT
CALL QUEUES
MONITORING
REPORTING & ANALYTICS
CALL RECORDING
CRM INTEGRATIONS
SIMPLE CALL CENTER PRICING
Customized service for your business with no long-term contracts required and ongoing support included!
- Includes 500 minutes per month
- $.029 per minute
- * Requires Premium UC subscription.
- Service Includes: Call Queues, Call Reporting, Monitoring, Dashboard Analytics, and more.
CALL CENTER FEATURES
Auto Attendant
This tool directs callers to the correct phone number, contact, call queue, or ring group. When paired with on-hold messaging, it can also provide other key information such as hours, location, and frequently asked questions via an automated menu.
Call Queues
Call Center type functionality including automated call distribution (ACD), call routing, call queues, ring groups, and more.
Monitoring
You are given the ability to monitor calls either from your desk phone or computer. Functionality includes listening, barge-in, and whisper.
Reporting & Analytics
Gain insight into call performance with a wide range of detailed reporting available via our Web App. Use our customizable dashboard to display key metrics such as agents online, active calls, average wait time, and more. Schedule Call Center reports delivered to your email daily, weekly, or monthly.
Call Recording
On-Demand Call Recording is available for individual users through our Web App. Options to record company phone calls that are saved in a secure cloud storage drive are also available. Use these recordings for training, compliance, and quality assurance. Calls for different queues or users can be automatically delivered via email link after call completion.
CRM Integrations
Level365 CRM Connect Lite is included with the service offering simple screen pops and click-to-call functionality. Additional options to connect your phone system with more than 20 different CRM, ERP, and Help Desk application options, as well as gain access to a full sales automation platform and seamlessly capture prospect and customer interactions are also available.
Attendant Console
Allows Supervisors to view the presence status of agents, call queues, and auto attendants status. Supervisors can also add or remove individuals from various call groups and queues all from a simple, integrated real-time view.
WHY LEVEL365? AN ALL-IN-ONE SOLUTION FOR YOUR ENTIRE OFFICE
Many companies manage disparate business phone systems; one for the Call Center and one for everyone else in the office. Our UCaaS platform is a turn-key, all-in-one solution for your entire office; both your Call Center or Support Team, as well as the rest of your team. No one has to sacrifice features or functionality to be on the same platform.
You no longer need two separate systems. It’s not just a hassle to have two systems, it’s also expensive. A Call Center solution can be very expensive due to upfront capital expenses, ongoing maintenance, and integration expenses. Also, this two-system approach can also further tax your IT staff. Our service is cloud-hosted so there are no upfront capital expenses for phone switching equipment and ongoing maintenance is included with our service for no additional charge.
One Solution For Your Entire Office That Is Cost-Effective and Improves Efficiency.
Video: Level365 Call Center Solution
Get a Hassle-Free Quote on Reliable Business Voice Service!
Please fill the contact form and our team will reach out to you to arrange a time that is convenient for you to discuss your needs and requirements.
