Level365 Helps IndyTeleData Provide Affordable, Strategic Solutions with Unified Communications
IndyTeleData is a business partner that helps maximize technology investments in businesses and organizations in Central Indiana. The company provides a wide array of IT services including comprehensive computing support, business telephone solutions, network infrastructure, and productivity suite integration.
“Working with Level365 has been a great experience for us and more importantly our customers time and time again. The company has a similar customer-focused, service-first philosophy that we also embrace at IndyTeleData. The ongoing support that Level365 provides to customers really makes things easy for us. As a comprehensive IT services company, we needed a better solution for our clients that was more than just business phone service and Level365’s business communication platform provides that for us.”
STEVE BATTIATO | President & Chief Technologist
WHY INDYTELEDATA PARTNERS WITH LEVEL365
IndyTeleData works with Level365 first and foremost because its Unified Communications (UC) services add value for customers beyond traditional business phone systems. Level365 makes the program turn-key so IndyTeleData can focus on its core IT business. With many other programs, partners are left to do it themselves without much support. Level365 is an extension of IndyTeleData’s staff for sales, installation, onboarding, and technical support related to UC service.
PAST EXPERIENCE WITH OTHER PARTNER PROGRAMS
Over the last 30 years, even prior to IndyTeleData’s existence, Steve Battiato has helped many businesses upgrade their existing business phone systems. Previous experience working with large, well-known national providers often meant long on hold times for support, unresolved issues, and ultimately frustrated customers. This also resulted in spending more time troubleshooting and fixing issues which took time away from providing other IT services. Lost time is lost money in the IT business.
Working with Level365 has been a completely different experience with service and support. Level365 answers support calls in 15 seconds or less on average with a 99% satisfaction rating. It is this level of support that IndyTeleData values and one that sets Level365 apart from other partner programs.
IndyTeleData stakes its reputation on helping businesses maximize technology with strategic solutions. The UC platform from Level365 allows IndyTeleData to provide seamless integration of business communications among desk phones, computers, and mobile devices that support remote teams and onsite staff. Also, unlike many other providers, the service is on customer’s terms with the following benefits:
- Month-to-Month Service
- No Maintenance Fees
- Ongoing Technical Support