Case Studies

Lyssé Shapes Up Quick with Voice365 Hosted Voice IP Cloud Calling

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Lyssé, a New York-based apparel company specializing in performance fashion and their parent company, E&A Companies were in the process of installing a 20-seat, multi-state, hosted voice IP solution through a well-known, nationally-recognized business telephone provider. After more than 60 days into the installation and still without assigned phone numbers or an ETA of a completion date, they were desperate and even looked at buying prepaid cell phones and data hotspots. Lyssé asked their IT partner, KSM Consulting to look at other options.


Lyssé needed a solution that would grow as fast as they were without a lot of upfront capital expenditures and a fixed monthly cost. The Voice365 Hosted Voice IP provided by Level365 allowed the different locations to function as if they were all in one location while also minimizing any costly support or move-add-changes charged by legacy providers. The entire solution is managed and supported by Level365 remotely.

  • Voice365 Hosted Cloud Calling
  • Verizon FiOS
  • Polycom SoundPoint 430
  • Zero-Touch Provisioning


Level365 was brought in to meet with and propose a solution to replace the “in-progress” installation. Level365 worked with KSM Consulting to determine adequate bandwidth was available which was provided by Verizon FiOS in the NYC location and Comcast for their Indianapolis office. KSM Consulting prepared their local-area network to support voice traffic and assure it was ready for the phones to be plugged in. Working under a tight time-frame, Level365 had numbers assigned to all of the locations and using zero-touch provisioning, were able to set-up their phones for remote installation, reducing installation time and cost. Level365 had phone numbers assigned, phones set up and installed on desks within three business days!

Level365 and KSM Consulting worked together closely to make sure the installation went smoothly and to troubleshoot any issues during the installation.

After long-delays with our previous service provider, Level365 was brought in by our IT consultants and were able to do in 3 days what our now former telephone provider took 90+ days to do. The hosted solution grows as we do and we just add subscriptions when we need them. KSM and Level365 work well together and there is never any finger-pointing on who is responsible for what.


Lyssé Shapes Up Quick with Voice365 Hosted Voice IP Cloud Calling

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