Although most companies don’t think twice about using Software as a Service (SaaS), many companies hesitate to see the value of switching to Unified Communications (UCaaS). However, almost all of the benefits of using SaaS for software applications apply to UCaaS for business communications. Learn more about the growth and parallel benefits of both SaaS and UCaaS.
The Growth of SaaS
Almost all companies utilize some form of software as part of their everyday business operations. Today, SaaS delivers the majority of software. SaaS allows software to be licensed, delivered on a subscription basis and centrally hosted— all by the provider. It’s also sometimes known as “on-demand software”. In the not too distant past, most software was premised-based software. This meant you had to install, update, and maintain locally. The growth of SaaS can be attributed to the cloud, better overall technology, and faster internet speeds. According to Yahoo Finance, 83% of the top-performing US businesses planned a SaaS strategy and considered collaborating with cloud service vendors in 2017. In fact, 70% of those businesses had no such intentions in 2016.
The Growth of UCaaS
In a similar fashion, this exact evolution of technology is influencing companies to adopt UCaaS for their business communications. Most businesses don’t think twice about using SaaS applications because of the many benefits it has for the company, IT Departments, and end users. For similar reasons, more and more businesses are moving to Unified Communications as a Service (UCaaS). According to Gartner’s Forecast Analysis for Unified Communications Worldwide, specifically the Quarter Four of 2017 update, “global end-user spending on unified communications will grow at a 3% compound annual growth rate from 2016 through 2021 to reach approximately $44.2 billion in 2021″ (Gartner, 2018).
The Parallel Benefits of SaaS and UCaaS
It should come as no surprise that both SaaS and UCaaS are both growing. One reason is that SaaS and UCaaS have almost all of the same benefits. UCaaS is really SaaS for your business communications. See below for a comparison of some key benefits of both platforms:
(1) Reduced Costs
Unlike onsite software hosting or on-site phone systems, SaaS and UCaaS don’t require a huge upfront capital investment on hardware, such as computers, routers, servers, etc. The provider incurs all of these costs. Vendors may also provide a few different subscriptions to their services. This allows companies to decide what package best fits their needs. As a result, it has become easier for small start-up companies to make use of SaaS and UCaaS applications now and scale as their business expands.
Workforces come in many shapes and sizes, making their needs vary greatly. Both SaaS and UCaaS are subscription based and can easily be scaled or reduced by simply adding or removing addition licenses or users. During an increase or even a surge of employees, transactions, new data, etc., the last thing a company wants is a slowdown. Since SaaS and UCaaS applications don’t rely on local hardware, slowdowns are rare occurrences; they don’t interfere with day-to-day business, no matter how large the workload is.
SaaS and UCaaS both make it a painless process for organizations to allow their employees to work and operate remotely. At any time and anywhere, you can access the web-based applications via any device with an internet connection and web browser, increasing productivity.
(4) Updates and Maintenance
Instead of having a company’s IT department be responsible for most software installation and management, the responsibility lies on the vendor to keep the software up-to-date and maintained without any hiccups. This leaves more time for the IT department to worry about other pressing issues related to their own core services.
For any well-run company, security is always a concern. Using traditional systems can make valuable information susceptible to outside attackers. In addition, the chance of data loss increases when companies allow employees to bring and use their personal devices for work. The software as a service providers’ servers keeps this valuable data safe, reducing the consequences of a security emergency.
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