What Customers Think About Our Support
Client satisfaction and retention are key metrics that we measure to ensure your satisfaction and that any problems or requests are met with a quick response. The chart to the right shows the latest 100 requests our support team has handled and the client satisfaction input we received. Every support request is followed up to ensure our client's complete satisfaction.
What Customers Say About Our Support
“I have been impressed by the service and support we have received from Level365. We recently made some changes to our service that involved restructuring our entire account. Everything was completed more quickly and accurately than I could have imagined.
In addition to the excellent service, I also appreciate the mobile app, Level365 Mobile Connect. I can check voicemail with a push of a button on their app without having to dial into my office extension. I can also make and receive calls using my office phone number from my mobile phone. Both features save time and allow me to be productive when I’m away from the office.”
– Drew Stutsman, JLL | Assistant General Manager
“We are new to Level 365 and could not be happier. The transition from our old carrier has been seamless. From my initial contact to installation to help with our first issue, we couldn't be happier. In a world where customer service seems to be lacking, I sincerely appreciate you!”
- Justina Guthrie, Operations Manager | Guthrie Financial Group
“The Indians were not only looking for a phone system that would make us more efficient and provide better service to our fans, we were looking for a partner to help us accomplish these things. We found that Level365 delivered on both these things and more.”
- Matt Guay, Assistant General Manager Ticket & Operations | Indianapolis Indians
We understand that support and attention to client satisfaction is what separates a good service provider from a great service provider and we know you have choices when it comes to your business phone service and unified communications provider. The Level365 Support Team strives everyday to earn your business.
Level365 offers numerous technical support channels to enable our clients to resolve any issue as quickly as possible. We can be reached by telephone, email, by opening a ticket on our site or by sending a tweet to @level365support. Our support portal provides 24/7 answers to technical questions and status of existing requests.