Welcome! Perhaps you have heard the buzz surrounding Unified Communications as a Service (UCaaS). It centers around the telecommunications industry, mobility, flexibility, integration, information, and everyone seems to have a different definition or if not a different definition a different take on UCaaS. The purpose of this guide is to break things down to understand the different aspects, benefits, features, and more.
- What is UCaaS?
- Top 5 UCaaS Benefits
- UCaaS Features
- BYOD and UCaaS
- The Evolution of Business Communications
Myths and Misconceptions
How UCaaS Improves Communications
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Business communications have changed dramatically over the last few years. This video provides an overview of UCaaS service including key advantages compared to traditional onsite phone systems and business VoIP service.
UCaaS is an All-in-One solution for improving and simplifying your business communications. Your phone system is hosted in the cloud and includes the telecommunications service itself plus ongoing technical support. Upgrades and maintenance are included as a part of our service without required long-term contracts or hidden fees.
Top 5 Benefits
Unified Communications as a Service connects, integrates, and improves your team’s overall communications. The Top 5 Benefits include:
- Hassle-Free Experience
- Affordable Service
The UCaaS Difference
UCaaS revolves around customers not providers with straight-forward pricing without hidden fees, month-to-month service with no required long-term contracts, no maintenance or upgrade fees and ongoing technical support included. Learn more about the advantages of UCaaS.
Companies choose our UCaaS solution because we provide reliable service and support, which saves time, money, and headaches. With an average hold time of less than 15 seconds, we not only answer support calls quickly, we also take care of customers with a 99% satisfaction rating.
UCaaS for Sales
Unified Communications as a Service platform provides the information, flexibility, and mobility that your Sales Team and Mobile Workforce needs to work effectively anytime, anywhere.
UCaaS for Call Center
UCaaS can provide all the essential tools you need to run your Call Center or Support Team effectively. Solutions include automated call distribution (ACD), customized routing, call queues, and ring groups. Supervisors have a simple, integrated real-time view with automated and customized reporting through a Web Portal. Other options include Call Recording and CRM Integrations.
Top 5 UC Benefits
There are many benefits to UCaaS but this infographic highlights the Top 5.
Top 5 Pitfall of VoIP
There is a lot of buzz surrounding Business VoIP. However, what is often
overlooked are some of the potential issues. Learn more about the Top 5
Pitfalls of Business VoIP and how to overcome them.
Evolution of Business Voice Service
Business voice service has changed dramatically over the last decade. In the
past, there were very few options. Today, with new innovations and technology,
like the internet and the cloud, business phone service
has become a whole new ballgame.
Time For A New Phone System?
Is it time to replace your existing business communications? This infographic
will help you visualize different options.
UCaaS is a way of delivering integrated enterprise voice communications and collaboration applications from a 3rd party service provider under a single, connected platform over an IP network, mainly the Internet. UCaaS is more than just voice service over the Internet and a replacement of traditional phone systems; it is a platform for improving communications through mobility, flexibility, and connectivity.
There are many benefits to UCaaS. One benefit is that unlike traditional service, UCaaS is an All-In-One solution where your business communications is managed by your provider in the cloud which means no maintenance, upgrades, or hassles on your end. That is all handled by your provider as part of the monthly service. The UCaaS solutions also includes the communications service itself. Other benefits include seamless integration of communications among devices including your desk phone, computer and mobile device. All of this leads to better communications and improved efficiency for your business.
Traditional phone service involves purchasing, maintaining, and upgrading onsite phone equipment on top of having phone service from a telecommunications provider. With UCaaS, your entire communications platform is in the cloud and maintained by your provider. The benefits are lower upfront costs, predictable monthly pricing, more features, no maintenance hassles and improved communication.
UCaaS is simple, predictable monthly price per user. When factoring in lower upfront costs than onsite systems, since there is no onsite switching equipment, no maintenance fees, and no upgrade charges, UCaaS is a very cost-effective and likely a cheaper TCO (total cost of ownership) compared to traditional phone service.
Although UCaaS streamlines communications and improves efficiency, there are some common misconceptions that keep companies for switching. Many think that it is complicated or that the service is more than employees really need or that it will overwhelm our already stretched thin I.T. staff. Learn more here about the common reasons and misconceptions the prevent some SMBs from switching.
Although UCaaS sounds technical and complicated, it’s really a better way to connect, integrate, and improve your company’s overall communications for a lot less than traditional onsite phone systems and service. Your UCaaS solution is maintained, upgraded, and supported by your provider so your internal I.T. staff can focus on other software and systems while getting the turn-key support they need for the business communications system.
Almost everyone has heard of SaaS (Software as a Service) and understands some of the benefits of using. UCaaS is really SaaS for your business communications. Your company is already using a variety of SaaS applications so why wouldn’t you consider UCaaS as well?
Today’s business communications are more than just making and receiving calls; it is about tying your communications together for a seamless experience. If you are looking to improve your entire office’s business communications, UCaaS is the answer.
Business decisions are no longer made in a vacuum often involve multiple influencers. Arriving at a consensus among a group of disparate stakeholders can be difficult. One service that many stakeholders can agree upon is UCaaS for improving business communications.
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