Unified Communications (UC) is the integration of enterprise communication services via a common platform that improves, enhances, and facilitates better overall connectivity, information, and end-to-end solutions. UC has a lot of features, including the ability to make and receive office calls from a computer or mobile device for a unified experience no matter the device, plus more. Additionally, non-voice examples include text or chat, cloud faxing, presence, video collaboration, and integrated voicemail-to-email. Here are some great unified communications features.
The 5 Most Popular UC Features from Level365
(1) Mobile App
Work anytime and anywhere with our mobile app, Level365 Mobile Connect, available for iOS and Android. Make and receive calls from your work phone number and more with our app. You are no longer stuck in the office for voice calls or other UC platform functionality. Our app provides a solution for field staff, sales, and remote workers with communication tools that increase productivity and flexibility to accommodate working remotely.
Mobile App Features:
- Make & Receive Calls from your work phone number
- Access Voicemail
- Save, Forward, or Delete Voicemails
- View Call History & Missed Calls
- View Contacts
- Change Voicemail Greeting
- Send & Receive SMS and Chat Messages
- View & Change Answering Rules
➡️ Get started using the Level365 Mobile Connect app today!
(2) Web App
Similarly, the Level365 Web App extends the functionality of our UC platform on your computer, allowing for increased flexibility, convenience, information, and mobility wherever you choose to work. So, it brings features of the Level365 platform directly to your PC as a full UC solution. This includes the ability to make and receive calls with the same identity as your office number – all from your computer! Also, you have the ability to see call history, missed calls, manage contacts, voicemail, and configure answering rules.
Web App Features:
- Make & Receive Calls from your computer using your work phone number
- Access Voicemail
- Save, Forward, or Delete Voicemails
- View Call History & Missed Calls
- View Contacts
- Change Voicemail Greeting
- Send & Receive SMS and Chat Messages
- View & Change Answering Rules
➡️ Learn more about some of the most popular Web App features.
(3) Voicemail Transcription
You no longer need to waste time dialing into your Voicemail. Emails are automatically sent to you in a WAV file. One popular option is Voicemail Transcription powered by Google Cloud Speech-to-Text. This feature is included with your service but must first be enabled. Once this feature is enabled, you can easily read the transcript or listen to the WAV file. Note that you can also access voicemail from the Mobile app with just a push of a button.
➡️ Learn how to enable Voicemail Transcription.
(4) Chat/SMS Messaging
Communicate instantly. You can chat with your teammates and send SMS text messages to clients from within the Level365 Web App from your business phone number, all while maintaining your professional identity with business contacts as you communicate as well. Also, you can use SMS and Chat from within the Level365 Mobile Connect app too. Chat is included with Level365 service, and SMS is available for a nominal fee per user per month.
➡️ Learn how to use Chat and SMS Messaging.
(5) Click-to-Call
Save time and make calls quickly. To use, simply hover the mouse over a number, and a small pop-up will offer a “call” option. Next, your desk phone will ring, and the number is automatically dialed when you pick up your phone. Also, Click-to-Call works natively within the Level365 Web App without doing anything. Additionally, you can also use Click-to-Call in other places, such as other websites, documents, spreadsheets, and more with our Chrome extension.
➡️ Download the Level365 Click-to-Call Google Chrome extension from the Chrome Store.
Unified Communication features are great but for a better understanding of how these features drive efficiency, productivity, and flexibility, be sure to check our “Top 5 Unified Communications (UC) Benefits” article too.
Ready to learn even more? Check out our “Ultimate Guide To UCaaS” now!
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice. Our service provides seamless integration of business communications among desk phones, computers, and mobile devices to provide solutions for your diverse teams. Our UC platform extends beyond voice with Unified Messaging, Presence, Chat/SMS, Cloud Faxing, CRM Integrations, and more.
