Communications is the core of modern business.  With that in mind, Level365 engineered its UC platform from the ground up for reliability.   And with an annual uptime of 99.995% (26 minutes of downtime a year) or better, we deliver.  Level365 utilizes redundancy at every level, from redundant power supplies to clustered servers, spanning multiple geographically separate data centers and voice providers.

 

1. Privacy Policy: Level365 is committed to respecting Customer’s privacy. As explained below, Customer’s personally identifiable
information will only be used in the context of customer’s relationship with Level365, including service and billing functions and
informing Customer of products and services of potential interest.

1.1. On various Level365 web pages Customer can order services, make requests, and register to receive materials or support. The
types of personal information collected at these pages are name, username, contact and billing information, transaction, and
credit card information. Data collected online may also be combined with information provided during ownership registration of
Level365 products and services. In order to tailor subsequent communications and continuously improve products and services,
Level365 may ask Customer to voluntarily provide information regarding Customer’s personal or professional interests,
demographics, product experience, and contact information.

1.2. Level365 will not sell, rent, or lease Customer’s personally identifiable information to others. Except as may be required by
subpoena, search warrant, or other legal process or in the case of imminent physical harm to a customer or others, Level365 will
only share the personal data the Customer provided with business partners who are acting on Level365’s behalf to complete the
activities Customer requested. In that event, Level365’s business partners will be governed by Level365’s privacy policy with
respect to the use of this data. Should a company not governed by Level365’s privacy policy require Customer’s personal
information, Customer’s permission will be initially obtained, unless seeking Customer’s permission is inconsistent with legal
guidelines or legal requirements. The use of any shared data will be governed by the company’s respective privacy policy.

1.3. Level365 uses Customer’s information to better understand customer needs and continuously improve the level of service
provided. Specifically, Customer’s information is used to help complete a transaction, to communicate back to Customer, to
update Customer on service and benefits, and to personalize Level365’s web site. Credit card numbers are used only for payment
processing and are not utilized for other purposes.

1.4. From time to time, Level365 may use Customer’s information to contact Customer for market research or to provide Customer
with information thought to be of particular interest. At a minimum, Customer will have the opportunity to opt out of receiving
such direct marketing or market research contact. Where applicable, Level365 will also follow local requirements such as
allowing Customer to opt out from receiving an unsolicited contact.

1.5. Level365 strives to keep Customer’s personally identifiable information accurate. Every effort is made to provide Customer with
online access to Customer’s registration data so that Customer may update or correct Customer’s information at any time.
Level365 is committed to ensuring the security of Customer’s information. To prevent unauthorized access, maintain data
accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the
information collected online. Level365 uses encryption when collecting or transferring sensitive data such as credit card
information.

1.6. Level365 may also collect certain non-personally identifiable information when Customer visits Level365’s website. Level365
accomplishes this through the use of “cookies” or tracking mechanisms that collect this type of information. If Customer does
not want this to happen or wants to know when it does happen, Customer’s browser should be set to warn Customer or to block
cookies (although blocking cookies may affect Customer’s use of certain sites). In addition, Level365 or others may use small bits
of code called “one-pixel gifs” or “clear gifs” embedded in some web pages to make cookies more effective.

1.7. Level365 has put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access,
maintain data security, and correctly use the information Level365 collects online. However, no transmission of data over the
Internet is guaranteed to be completely secure. While Level365 strives to protect Customer’s information, Level365 cannot
guarantee or warrant the security of any information Customer transmits to Level365. Any such transmission is done at
Customer’s own risk. Neither people nor security systems are foolproof, and people can commit intentional crimes, make
mistakes or fail to follow policies. Although Level365 takes certain precautions, Level365 does not guarantee security.
Additionally, it may be possible for third parties to intercept or access transmissions or private communications unlawfully.
Customer assumes the risk of any failure of security and agrees to do what Customer reasonably can to promote security.

2. Notwithstanding the above policies and guidelines, there are Federal Communications Commission rules governing the access, use and
disclosure of certain information that Level365 obtains from you if it provides VoIP services to you. (“Level365 Business Voice Services”
including, but not limited to, “Integrated Voice” and “Hosted Voice” are VoIP services.) This information is known as Customer
Proprietary Network Information (“CPNI”). You have the right to restrict Level365 from accessing, using or disclosing CPNI in certain
circumstances. If you receive VoIP services from Level365, please refer to Section 5 of the Level365 Business Voice Services addendum
for additional information regarding your CPNI rights.