Perhaps you’ve heard the buzz surrounding Unified Communications as a Service, or UCaaS. It centers around the telecommunications industry, mobility, flexibility, integration, information. Everyone seems to have a different definition or a different take on UCaaS solutions.
UCaaS is a way of delivering integrated enterprise voice communications and collaboration applications. It uses a 3rd party service provider under a single, connected platform over an IP network, mainly the Internet. However, UCaaS is more than just voice service over the Internet and a replacement of traditional phone systems; it is a platform for improving communications with connectivity, real-time information, and integration.
UCaaS: An All-In-One Solution
One of the biggest benefits of UCaaS over traditional onsite business communications systems is that UCaas is an All-In-One solution from one provider. With onsite systems, you have to manage disparate systems, vendors, and contracts, which is complicated and expensive. First, customers have to purchase onsite equipment. Then, they select service from a provider (usually a traditional telco company). Lastly, there are often yearly maintenance or support fees from the onsite equipment provider and long-term contracts from the telecommunications service provider.
There are 3 main components that make UCaaS an All-In-One solution.
1. Communications System
The first part is the communications system itself. With UCaaS, your provider hosts your company’s communication systems in the cloud. The UCaaS provider is responsible for all storage, maintenance, and upgrades. Due to this, you don’t have to burden your I.T. staff with yet another system or hire an onsite phone technician contractor.
2. Communications Service (Voice & More)
UCaaS providers include the service itself, which is enterprise voice service, much like what traditional telecommunications companies offer. However, it also includes additional services like unified messaging, real-time presence, analytics, chat, CRM integrations, and more that allow for improved productivity. Another difference is how UCaaS service uses an internet connection to connect to a traditional telephone switch rather than onsite equipment, wiring, and switching.
Some companies might be wary of running their communications systems over the internet and in the cloud. However, so many different aspects of your business likely already run that way with various SaaS programs. In fact, if SaaS programs work well for your business, UCaaS will likely work for your business communications because the benefits of UCaaS parallel the benefits of SaaS.
Some UCaaS providers, including Level365, offer support that we include with the service itself. In other words, there are no yearly fees for maintenance or upgrades. It’s all included with the monthly subscription price. In contrast, it isn’t uncommon for onsite phone systems to charge several thousand dollars every year for ongoing support and maintenance.
One thing to keep in mind when looking at various providers what type of customer service they provide. There can be a significant “soft” cost of poor customer service in terms of time and internal resources. People often don’t factor the cost of customer service into the decision making or cost-benefit process because these costs are difficult to measure. However, the time and money spent due to bad customer service can add up quickly.
Interested in learning more about UCaaS solutions? Check out our “Ultimate Guide to UCaaS”.
Level365 & UCaaS Solutions
At Level365, we make communications easy. Our Unified Communications as a Service (UCaaS) is an all-in-one solution. With us, there are no upgrade fees or yearly maintenance costs. We host your phone system plus we handle all of the upgrades and maintenance as part of the monthly service. Our monthly price per user is simple and straightforward without any hidden fees and other charges. Changes such as adding a user or moving someone to a different location can be managed for free via our Web Portal or you can contact our support team.
Our service also includes ongoing technical support. Not only do we answer support calls within 15 seconds or less on average, but we also have a 99% customer satisfaction rating. You can see our real
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with