Retaining customers with high-quality customer service is just as important as gaining new customers. As a matter of fact, a 2018 Forbes article on the importance of customer service cited these stats:
- 89% of companies compete primarily on the basis of customer experience. This is up from just 36% in 2010.
- 80% of companies believe they deliver “super experiences,” to their customers however only 8% of customers agree.
Furthermore, 54% of respondents say they have higher expectations for customer service today than they had one year ago based on a Microsoft 2017 State of Global Customer Service report.
Level365 Call Center Solutions
At Level365, we provide all the essential tools you need to run your Call Center effectively, as well as support the rest of your team. Also, we have it all on one integrated business phone system. With our Unified Communications as a Service (UCaaS) platform, your Call Center or Support team will have the information, connectivity, and flexibility to work efficiently and support your existing clients. Additionally, the rest of your office will have access to features and functionality that help improve their productivity. Best of all, it is all part of one system. Rather than having to manage and maintain a Call Center system that is different from the system of the rest of the office utilities, you only manage one system.
Our UCaaS platform is a turn-key solution for your entire team, including those in your Call Center or Support Team. Unfortunately, many companies often have disparate business phone systems to manage, one for the Call Center and one for everyone else. It’s not just that it is a hassle to have two systems. In addition, the Call Center solution can be very expensive due to upfront capital expenses, ongoing maintenance, and integration expenses. Also, this two-system approach can also further tax your already overburdened IT staff. With UCaaS from Level365, the Call Center solution is a simple, affordable add-on feature for support staff and supervisors. On the contrary, many other providers charge an additional fee per month per user for Call Center functionality (sometimes $50-$100 or more per month per user). This Call Center charge is also often on top of another monthly charge for every user.
UCaaS Call Center Solution
Our solution includes automated call distribution, customized routing, call queues, as well as ring groups. Supervisors have a simple, integrated real-time view with automated and customized reporting through a Web Portal. Other options include Call Recording and CRM Integrations.
UCaaS Call Center Features
Below are a few UC Features that support your Call Center:
(1) Call Queue:
Call Center type functionality including automated call distribution (ACD), call routing, call queues, ring groups, and more.
(2) Call Recording:
Record company phone calls that are saved in a secure cloud storage drive. Use these recordings for training, compliance, and quality assurance.
(3) Reporting & Analytics:
Gain insight into call performance with a wide range of detailed reporting available via Web Portal.
(4) Attendant Console:
Monitor call volume, average wait time, active calls, calls waiting, abandon calls, and more. Add or remove individuals from various call groups and queues all from a simple, integrated real-time view.
(5) CRM Integrations:
Connect your phone system with more than 40 different CRM, ERP, and Help Desk application options, as well as gain access to a full sales automation platform and seamlessly capture prospect and customer interactions.
Level365 UCaaS Solutions
At Level365, we make communications easy. Our Unified Communications as a Service (UCaaS) is an all-in-one solution. There are no upgrade fees or yearly maintenance costs. Additionally, we host your phone system, plus we handle all of the upgrades and maintenance as a part of the monthly subscription. Our monthly price per user is simple and straightforward without any hidden fees and other surcharges. Changes such as adding a user or moving someone to a different location can be managed free via our Web Portal or you can contact our support team.
Our service also includes ongoing technical support. Not only do we answer support calls within 15 seconds or less on average, but we also have a 99% customer satisfaction rating with our current customers. You can also view our real-time customer satisfaction rating.
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with