Create a more engaging and better overall experience for your callers with our Interactive Voice Response (IVR) features. IVR uses keywords to connect callers with the proper department or person. There are two parts that compose AI for IVR; (1) Speech-to-Text and (2) Text-to-Speech.
Speech-to-Text gives callers to your company the ability to speak certain phrases or keywords that will guide them to the correct contact or queue. For example, once Speech-to-Text is configured in the Level365 Web App, a caller saying the word “support” would be transferred to your Call Center or Support Team or even a specific person who handles support for your organization. Saying a person’s name within the company directory would route a call to that contact.
➡️ Office Managers can turn Speech-to-Text on in Level365's web app. For a step-by-step walkthrough, read this support article.
Text-to-Speech allows certain text within the Level365 Web App to be converted to speech. Auto Attendants and Music On-Hold can be updated or created using Text-to-Speech rather than having to record a message. Also, when you add a new user to your service, the user’s name can be automatically recorded so it shows up in a Dial-By- Name Directory and in their voicemail greetings. Users will later be able to customize their name and voicemail by recording these greetings in their own voice.
➡️ Office Managers can turn Text-to-Speech on in Level365's web app. For a step-by-step walkthrough, read this support article.
Listen to the Audio File above to hear how the automated voice will sound.
New Data Center:
Level365 is pleased to announce that we have added a new Data Center in Herndon, Virginia as of August 2020. This new Data Center in Virginia supports the company’s overall growth and enhances service to our customers. This Data Center also provides additional redundancy and performance to Level365’s Unified Communications network. In addition to this new Virginia Data Center, Level365 also has Data Centers located in Indianapolis, Indiana, and Denver, Colorado.