Communicate with co-workers instantly and text clients from your business phone number with Chat & SMS Messaging from Level365.
Using our Web Portal allows you to maintain your professional identity with business contacts as you communicate. Also, you can use SMS and Chat Messaging from our mobile app, Level365 Mobile Connect, for iOS and Android.
- Chat: Included with your service, chat allows you to message teammates from within the Web Portal or Mobile App.
- SMS: Available for a nominal fee per month per user, SMS allows sending messages to any SMS enabled phone number such as a client’s mobile number. SMS must be authorized, set-up and enabled by contacting our Support Team.
Using Chat & SMS Messaging
Access Chat and SMS messaging in either the Level365 Web Portal or Mobile App. Step-by-step instructions for using Chat & SMS Messaging is available in this support article.
Unread Email Notification
Any incoming SMS or Chat messages that remain unread for 5 minutes will be sent to an email notification so even messages that are not read real-time will be more visible in a short amount of time. The email will include a transcript of the previous ten messages in the conversation.
Benefits in the Workplace
First, Chat and SMS messaging improves communication in the workplace because it allows messages to appear immediately, saving time. Co-workers can constantly and instantly stay updated when collaboration on key projects, even while working remotely.
Second, Chat & SMS messaging can improve customer service by allowing team members to collaborate quickly to solve customer’s problems in real-time, all through quick messages.
Ready to Learn More? Attend an Upcoming Training Webinar.
Get the most out of your Level365 service with tools that improve communications and collaboration. Join a 30-minute live Webinar on using the most popular advanced features of the Level365 Web Portal and Mobile App including our new Video Collaboration & Screen Sharing solution. Unable to join live? Watch an on-demand replay here.
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