One of the most important things to Level365 is customer service and making sure we provide the best support possible. Without our clients, we wouldn’t be here. So, it’s important to us that we make sure they’re as happy as they can be. We pride ourselves in our unmatched customer support; we answer calls, on average, in under 15 seconds and with a satisfaction rating of 99%.
Here are 3 reasons why we so passionate about providing outstanding customer service.
1. Our Customer Service Sets Us Apart From Competitors
We pride ourselves on our customer satisfaction and make it such a priority because we know that many others don’t. We know how frustrating it can be to experience poor customer support. Additionally, we’ve heard too many times from customers the stories of how bad their customer service was with other providers. Many providers offer business voice, VoIP, or UCaaS, but not many provide it with great customer service. Our fantastic customer service is often what sets us apart when people are looking into UCaaS options for their organization.
2. Customer Service Outweighs Price
Studies have shown that in a lot of cases, price isn’t the determining factor for customers making purchases. As many as 75% of customers who switch, switched because of inadequate customer support. Customers who are satisfied with our service won’t want to leave! Additionally, we can provide customers coming from other situations with the great support they were lacking. Why wouldn’t we make customer satisfaction a priority?
3. Seeing Happy Customers Makes Us Happy
We don’t like knowing our customers are unhappy in any way with the service we are providing them. Looking through our customer reviews and seeing all the positive comments is a great motivator! We review all customer feedback; both when we performed well and when we feel short. It helps us know what we are doing well and areas for improvement. Making our customers happy is such a priority for us; we genuinely love to hear that they are satisfied with our company and our service.
Of course, we could go on about the importance of customer service here at Level365 forever. Simply put, it matters to us because we know it matters to you. What’s important to our customers is important to us. After all, they’re the reason we get to come to work every day. We can say with confidence that our customer support truly sets us apart in the world of UCaaS providers. We know that providing good customer service is absolutely worth it.
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice. Work can be done anytime, anywhere with seamless integration of business voice communications among desk phones, computers, and mobile devices. Our UC platform extends beyond voice with Chat/SMS, Presence, Analytics, Video Collaboration, Cloud Faxing, CRM Integrations, and more.